Showing posts with label outreach. Show all posts
Showing posts with label outreach. Show all posts

Saturday, November 2, 2013

Communication that changes lives (& gets great leaders killed)


I was taught (up through about 7th grade) that bias and subjectivity were to be avoided: All "good" journalism (and often writing itself) is "bias-free," we were told, and I remember even being graded down if I let subjectivity color my writing (unless it were a "creative writing" project, but that of course, was "play").  In other words, we learned to be rational expositors of knowledge that was "pure" and scientific (where was Polanyi in all this?).  But what we got was communication that was devoid of influence, and the people who's speeches changed the world (MLK, Roosevelt, Hitler, etc.) didn't fall for it...or at least ignored it when they were trying to call for transformative change.

As an example, Peter did this in his first sermon (Acts 2): He unpacked the significance of Pentecost using the signs/metaphors/codes his hearers knew well, but gave it new significance - i.e., re-framing.  His sermonic story journey begins with re-framing their misperception of drunkenness by explaining (& justifying) it as prophetic utterance (something they knew from their cultural religious codes).  Then he draws yet another connection to King David (again, a religious and cultural code of his audience), and more specifically, to their messianic hope (a sub-code), making the point via re-framing that the day of their hoped-for destiny had arrived.   Even with his use of strong accusatory verbage (essentially, "You just killed the Messiah you've been waiting for"), they got the message loud and clear.
RESULT: The audience begged, "what shall we do?" and 3,000 people got saved

Here in America we are so wrapped up in ordered rational modernist thinking and half-baked rhetorics (with just enough philosophy and quasi-structuralist thinking thrown in to make us sick) that we seldom distill the codes as they meant to the audience to whom they were first delivered; instead, we rush to "exegete" them (an important teaching function, but not a communication one). Ironically, I've even heard preachers and Bible college prof's suggest that Peter may have misquoted or distorted the OT!

Nor do we (preachers as a whole) very often communicate in the codes of our day like like the great rhetoricians of the past did - for example, check out the full text of Martin Luther King's "I have a dream" speech - note the metaphoric language of promissory notes America had defaulted on, blank checks marked NSF, whirlwinds of revolt, the "summer of [the Negro's legitimate] discontent, etc.  He's basically doing the same thing as Peter did at Pentecost and Paul did on Mars Hill, doing a masterful job of connecting the biblical imagery and metaphors our culture knew well then with the "signs of the times" they were seeing in the early 60's.  And not only did it change the world, but it was a threat to the establishment, too.

What's really come alive for me in the last few months through my D.Min and exposure to several writers in the field of semiotics and narratology is the impact of the first part above...that to connect to today's culture, we have to understand the codes that were at play with the original audience.  I think we neuter our words when we skip that vital step, and then we wonder why they're not pregnant with meaning.  Peter knew exactly what he was doing; he was re-framing their codes & interpreting the events they were observing firsthand in a way that gave the words of Scripture immediate relevance and meaning.  The Word of God came alive for them!

Sunday, January 27, 2013

Semiotic awareness & the fast food "script"

A few months ago I had an experience at McDonald's that helped me see firsthand the impact of semiotic awareness on our outreach effectiveness.  Semiotic awareness is the ability to recognize the signs and feedback of the recipient and environment around you (in the outreach context, of the person you're talking to and the environment in which it's occurring) so that you can be more effective at what Leonard Sweet calls "nudging" instead of just coming across as "pushy," which oftentimes can close doors to receptivity swiftly.


Here's how that conversation went:
McD: "Welcome to McDonald's.  Order when you're ready."
me: "Ok, give me just a minute"
McD: (5 seconds later) "Order when you're ready."
me: "Ok, I will - I need a moment to decide."  [note: no one else in line behind me]
McD: (10 seconds later) "You can order when you're ready."  [I ignored this one - still no one in line behind me]
me: (about a minute later) "OK, I'd like a Double Quarterpounder with Cheese - just the sandwich, and that will do it."
McD: "Did you want the meal with fries & a drink?"
me: "No, just the sandwich - I have a drink already."
McD: "Would you like fries with that?"
me: "No, just the sandwich.  That will do it - that's all I need."
McD: "Would you like anything else with that?"
me:  (now irritated) "No, that will do it."
Is it just me, or are some people in marketing and retail professions so wrapped up in their "script" that they are tuned out to obvious feedback from the customer and everything else going on around them?  Lest we be too hard on McDonald's, I should also point out that I had a nearly identical exchange at Wendy's just this last week.  I'm not sure I understand the point of saying, "Order when you're ready" if the person taking the order doesn't really mean that, or up-selling if the prospective buyer has already indicated they're not interested.  Yet it happens all the time in evangelism.
I love the way my colleague & fellow D.Min cohort member Rick McKinney re-worded this exchange, showcasing its relevance to a common outreach encounter:

Church Member: Welcome to First Church! Let me know when you're ready for Jesus.
Seeker: I'd like to get to know Him a little better first.
Church Member: Just let me know when you're ready for Jesus.
Seeker: Could you tell me a little more about Him?
Church Member: It's all right there in the Bible (Menu).
Seeker: I think I've been noticing Him showing up in my life from time to time. Do you think that's possible?
Church Member: Probably not. He lives here and pretty much nowhere else. Just let me know when you're ready for Jesus.
Seeker: Can I get just Jesus, or do I have to take the whole church thing?
Church Member: No, I'm sorry there are NO substitutions. Jesus comes with a side of baptism, communion, tithing and Sunday School. Take it or leave it.
Seeker: I guess I'll leave it for now. Thanks anyway.
How much different might this exchange have gone if the Church Member had been sensitive to how the Lord was working in this Seeker's life and picked up on the invitation for meaningful dialogue regarding how (s)he sensed maybe Jesus had start showing up in his life lately?  It seems to me that we in the Church are also too comfortable with our scripts and struggle with deviating from the comfortable & familiar, even when the needs of the person we're talking to warrant it and the cues should be obvious.  I grieve when unchurched folks get the message that Jesus isn't concerned with their problems (or is too consumed with other things to reach them at their point of need), all because it's conveyed by well-meaning but scripted communicators.
May we learn from these script-driven exchanges and embrace the semiotic awareness that is needed to nudge those who need Jesus just a bit closer to faith instead of turning them away.